Return & Exchange Policy
We are committed to providing genuine, premium products. If your order has a size mismatch, defect, or transit damage, we guarantee a seamless replacement.
100% Exchange & Replacement Guarantee
7-Day Window • Free Doorstep Reverse Pickup • Zero Cash Refunds
Strictly Exchange Only
To protect our artisans, partner network, and maintain wholesale value, Kabir Bazaar operates on an Exchange and Replacement Only model. Monetary cash or bank refunds are not provided.
Immediate Warehouse Fulfillment
Once an order is confirmed, our automated warehouse initiates picking and packing immediately. Consequently, orders cannot be cancelled before delivery.
7-Day Window
Requests can be logged up to 7 calendar days after doorstep delivery.
100% Free Pickup
Our courier partners collect the item directly from your delivery address.
Size & Variant Swap
Swap seamlessly for your preferred size, color, or weight variant.
Defect Replacement
Instant free replacement for damaged transit parcels or defect items.
1Eligibility Criteria for Exchanges
To be eligible for an exchange or replacement under our 7-Day Guarantee, the item must meet the following guidelines:
- Original brand tags and barcodes intact
- Unworn, unwashed, and undamaged product condition
- Returned with original manufacturer packaging
- Exchange initiated within 7 calendar days of delivery
2How to Request an Exchange Online
We have built a 100% digital self-service exchange portal right inside your Kabir Bazaar account:
- Step 1:Go to My Orders in your customer account.
- Step 2:Locate the delivered order and click the “Request Exchange” button (available for 7 days post-delivery).
- Step 3:Select the item, state the reason (Size swap, Defective, Damaged in transit, or Wrong item), choose your desired replacement variant, and upload photo evidence.
- Step 4:Our team verifies the details within 24 hours. A courier executive will be dispatched to your delivery address for free doorstep reverse pickup.
- Step 5:Once the item is picked up, your brand-new replacement item is shipped with live courier tracking updates!
3Non-Returnable & Non-Exchangeable Items
For hygiene, consumer safety, and statutory health standards, certain product categories cannot be exchanged once opened:
• Perishable grocery, food hampers, and edible items with broken safety seals.
• Personal hygiene, cosmetics, and beauty care items.
• Innerwear, socks, and intimate apparel.
• Items marked as Final Clearance or Non-Returnable on the product page.
4Order Cancellation Policy
To guarantee the fastest possible delivery across India, order data is transmitted in real time to our logistics dispatch center. Orders cannot be modified or cancelled once payment is completed. However, you remain 100% protected by our 7-Day Exchange & Replacement Guarantee once the parcel reaches your doorstep.
Have questions about an exchange?
Our priority customer support desk is ready to help you Monday through Saturday (9:00 AM – 7:00 PM IST).